Privacy Policy

Privacy Policy for Golden German Speaking Therapy

Introduction

Welcome to https://golden-german-speaking-therapy.denvermentalhealthcare.com (hereafter referred to as “Golden German Speaking Therapy,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products. By using our platform, you consent to the terms outlined herein.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://golden-german-speaking-therapy.denvermentalhealthcare.com.
  2. Any mobile applications or software we offer.
  3. Services and products provided through our platform.
  4. Interactions between users and our support team via email, phone, or text messages.

Please note that this policy does not extend to third-party services or platforms that you access through links on our site. These entities have their own privacy policies governing data collection and usage, which we encourage you to review.

Processing Activities

This Privacy Policy guides how we handle your personal information across various touchpoints:

  1. Account Creation: When you sign up as an authorized user, we collect account-related details such as your name, contact information, and login credentials.
  2. Payments: If you make a purchase or transaction through our platform, we process payment information, including cardholder data, billing address, and payment history.
  3. Communications: We may reach out to you via email, phone, or text messages for various purposes, such as newsletters, service updates, or targeted promotions.
  4. Website Usage: Our analytics tools track your interactions with our websites, providing insights into user behavior and preferences.

Personal Data Collection

We gather diverse types of personal data to enhance your experience and personalize our services:

  1. Account Information: This includes your full name, email address, password (hashed), and profile details you choose to share.
  2. Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are processed for secure transactions.
  3. Financial Records: We may store records of donations, subscription payments, or other financial transactions made through our platform.
  4. Purchase History: Information about the products or services you’ve purchased from us, including quantities and transaction dates.
  5. Mobile Device IDs: Unique identifiers from your mobile device to deliver personalized content and ads (with user consent).
  6. Location Data: Your geographic location information when you interact with our apps or websites, used for location-based services.
  7. Feedback and Reviews: User-generated content, such as comments, ratings, and reviews, is collected to improve our services.
  8. Social Media Profiles: If you choose to log in via social media accounts, we may access your public profile information from these platforms.
  9. Product Interactions: Details about the products you view, search for, or purchase, including product preferences and browsing history.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and gather analytics data:

  1. Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionalities.
  2. Preference Cookies: We use these to remember your settings, language preferences, and ad choices.
  3. Analytics Cookies: Our analytics partners employ these cookies to collect information about your usage of our site, across devices and visits, for performance metrics and personalization.

Users can manage non-essential cookie preferences through our Cookie Manager.

Data Retention and Deletion

We follow strict data retention policies, keeping personal data only as long as necessary:

  1. Legal Requirements: We retain data to comply with applicable laws, regulations, and legal processes.
  2. Business Needs: Personal information is stored for the duration of your account’s active status and beyond, if required for internal record-keeping or business continuity purposes.
  3. Data Anonymization: Once the retention period expires, we anonymize or delete the data to prevent direct identification.

Security Measures

We prioritize data security by implementing robust measures:

  1. Encryption: All sensitive data is transmitted and stored using encryption protocols to protect against unauthorized access.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards, ensuring secure data handling.
  3. Access Controls: Our systems are designed with role-based access controls, limiting data access to authorized personnel only.

Children’s Privacy

We are committed to protecting the privacy of minors:

  1. No Child Collection: Golden German Speaking Therapy does not knowingly collect or solicit personal information from children under 18 years of age.
  2. Parental Consent: If we learn that we’ve collected data from a child, we take steps to delete it and notify parents or legal guardians.

Your Data Rights (Depending on Jurisdiction)

Your rights regarding your personal data vary by region:

  1. Access, Rectification, and Erasure: You may request access to the personal data we hold about you, ask for corrections, or demand its deletion (where applicable).
  2. Data Portability: In certain jurisdictions, you have the right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
  3. Objection and Restriction: You can object to processing your data or request restrictions on specific uses.
  4. Non-Discrimination: You are protected from unfair treatment due to exercising your data rights.
  5. Appeals and Complaints: If you believe your privacy rights have been violated, you have the right to file a complaint with us or relevant supervisory authorities (e.g., data protection regulators).

Changes to Privacy Policy

We reserve the right to update this policy:

  1. Any modifications will be posted on our website with a revised effective date.
  2. We encourage users to review this page periodically for the latest information.

Contact Us

For any questions, feedback, or data-related requests, please contact us:

  1. Email: Send inquiries and unsubscribe requests to contact@golden-german-speaking-therapy.denvermentalhealthcare.com.
  2. Mail: Write to our address at [Provide Legal Mail Address].